Warranties & Returns

AirScape Warranty

AirScape is all about bringing commercial-grade ventilation into your home, so you can expect to get many years of service from our robust systems. In that spirit, AirScape offers a 3-level warranty:

30-day purchase satisfaction guarantee

We recognize that buying online—sight unseen—can be cause for concern. We’re quite sure you’ll be impressed when you open the box. However, if you are not happy with the quality of the products you receive, simply return them to us within 30 days of purchase for a full refund, less actual shipping. Please keep in mind that all returns must be in original condition or restocking fees may apply. We will not take anything back that has been installed. See below for return procedures.

6-month full-replacement warranty

AirScape products come with a full-replacement warranty to protect you against a possible defective unit. If your unit fails within 6 months, AirScape will pay for shipping back to our depot, repair or replacement of the unit and return shipping.

3-year parts warranty

Any part that fails within 3 years will be provided free of charge for on-site replacement. Shipping will be at the owners expense. AirScape products are specifically designed for ease of maintenance and part replacement, so usually this can be easily accomplished by the homeowner using simple tools. Some electronic parts (such as switches and remote controls) have a limited 1 year warranty.

Return procedure

All returns must be properly packed with all original packing materials and must be cleared for return first. Please call us to confirm your return of the item and for further instruction. 866.448.4187